Cancellation/Refund Policy(download)
Disclaimer
The school will not be liable for any damages incurred by the customer due to any of the following reasons. In addition, the school will not refund the school fees or program fees for any cancellations or absences due to any of the following reasons:
•Damages incurred due to the intention or negligence of the student or a third party.
•Changes in schedule or cancellation of events due to natural disasters, weather conditions, outbreaks or spread of infectious diseases, pandemics of new types and seasonal influenza, or other unforeseen disasters, riots, war, or other causes.
•Cancellation of the school in the event that the school deems the situation to be dangerous and of great social impact, such as requests from the government or prefectural government to refrain from activities, or the issuance of a state of emergency declaration, etc.
•Accident or fire of transportation or accommodation facilities, or change of itinerary or cancellation of implementation due to such accident or fire.
•Quarantine by order of government authorities or due to contagious diseases, accidents during free activities, food poisoning, theft, forgotten items
•Delays in transportation, strikes, disconnections, schedule changes caused by any of these, or cancellations.
•Non-participation in activities due to delays in meeting or departure locations.
•Measures necessary to ensure the safety of your life or physical health, or other reasons that the school cannot manage, schedule changes caused by any of these, or cancellations.
•If you are unable to enter Japan due to government immigration restrictions, etc.
•If you are unable to re-enter Japan when you return to Japan temporarily at your own discretion
•If you are absent from classes/activities due to your individual risk management, safety measures, health and other considerations.
Upon your participation
•Do not participate if you have a fever or other symptoms on the day of the event.
•When attending school or participating in activities, please follow all infection control measures as instructed by the school and the activity sites.
Application for contract (special measures)
1) If you have a physical disability, 2) a health hazard, 3) a pregnant person, 4) any other person who needs special consideration, please inform us where possible.
•Based on the request from students, the cost of special measures taken by the school for the customer will be covered by the student.
•If our school determines that you are in need of a doctor's diagnosis or medical treatment due to illness or other reasons while studying abroad, we will take necessary measures. Any costs associated with this will be covered by the student.
Student Responsibilities
•If our school suffers damage due to your intention or negligence, you must compensate ISI for the damage.
•If an accident occurs while studying abroad, please contact us immediately. (If there is a situation where you can not contact, please contact us as soon as the opportunity arises)
•If you have any pre-existing medical conditions, are receiving medical treatment or medication, or have allergies or urticaria, please contact us in advance. We will not be responsible for any situation that may arise.
•Please keep your valuables with you and take responsibility for them to prevent theft. We will not be responsible for any theft or loss.
Travel Costs
•The program fee includes tuition, entrance fees to tourist attractions indicated in the itinerary.
•Program fees are not included in the program price, which include airline tickets, accommodation, round-trip airport transfers, travel expenses from your accommodation to school, travel insurance, and food expenses (excluding meal activities). (Entrance fees and transportation costs for free participation activities will be covered by the student.)
•Any additional costs, like extra food or drinks, for personal usage or due to personal reasons will be covered by the students.
•We strongly recommend that you take out overseas travel insurance in case of illness, injury or accident while studying abroad.
Privacy Policy/The use of personal information
Purpose of using customer information: We will use the personal information provided at the time of inquiries and application for program to communicate with customers, as well as transport and accommodation in the programs you have applied for. We will use it within the scope necessary for the arrangement of services provided by institutions and the procedures for receiving such services.
Please refer to the ISI Group's privacy policy on our website (https://www.isi-education.com/privacy-policy).
Activities may be cancelled due to weather, unforeseen disasters, traffic conditions, outbreaks or spread of infectious diseases, or other reasons beyond our control. No compensation will be provided for any expenses incurred due to these reasons.
※This guide is written in Japanese originally, (the Japanese version is the original copy), and the English version is translated for reference only.
If there is a contradiction between these two language versions, the Japanese version will take precedence.
